What is included in the AVA Care support package? How can I renew it? Each purchase of AVA Software or an AVA level upgrade comes with one year’s free AVA Care. During the AVA Care support period, you can download software updates such as any driver updates for new devices, continuing compatibility with Microsoft operating system, and other maintenance releases. It also gives you access to full technical support for any queries you may have. To check the current status of AVA Care, in the AVA Software, browse to the File tab and select Help. The start and expiry dates are listed for the AVA Care in the ‘Licensing’ section. If your AVA Care Support is about to expire, you can purchase a renewal of AVA Care; please contact Radleys or your local distributor for a quotation.