How can I get the new version of AVA? Is it free? You can update your AVA software from for free, as long as you have valid AVA Care or are only using the demo version. You can download it from our website. You will need to uninstall AVA v1.0 from your computer (via Windows Control Panel) before you then install the new version. Important: If you have already purchased an AVA licence (rather than just using the demo version), you should only should only install AVA if you have valid AVA Care. To check whether your AVA Care is in date or expired, open up the AVA software, click ‘Help’ on the left hand side, and view your ‘AVA Care Support’ dates under the licence information. AVA Care is a special package that entitles you to free software updates as well as priority technical support. If your AVA Care has expired and you would like to renew to make use of these benefits, please contact our Customer Service team at [email protected].