Saffron Walden, Essex

Customer Service

Could you work as part of a small, friendly Customer Service Team to deliver world class customer service to our UK and International customers? We want to meet you!

The Role

Working as part of a small, friendly Customer Service Team to deliver world class customer service to our UK and International customers.

  • Responding to customer sales enquiries via telephone and email.
  • Processing and acknowledging incoming purchase orders on our sales/accounts system.
  • Supporting our team of UK Technical Sales Specialists and International Territory Managers.
  • Preparing customer quotations.
  • Offering product advise as first line response.
  • Investigate and evaluate delivery queries or issues.
  • Liaise with customers and distributors to organise shipments
  • Provide export paperwork for overseas shipments.
  • Account Management for selected distributors.
  • Review back orders on a daily basis, liaising with the Supply Chain team.
  • Provide customers with delivery updates or potential delays.
  • Record customer satisfaction, providing a detailed report on a monthly basis.
  • Assisting with in-house events and meetings.
  • Creating and saving digital documentation.
  • Other general duties to support the smooth running of the company
  • Reporting to the Customer Service Manager.

Experience & Skills

  • Previous experience of a similar customer service type role is preferred.
  • Confident with all MS office packages e.g. Word, Excel, Outlook.
  • Experience of Salesforce or other database or CRM (Access, ACT, Maximiser etc).
  • Experience of Pegasus Opera or other order processing systems (Sage etc).
  • Experience or qualifications in science would be helpful in this role, but is not essential.

The Person

  • Good people skills.
  • Excellent communication skills, both written and oral.
  • Enthusiasm and perseverance with a positive ‘can do’ attitude.
  • Well organised and able to maintain high levels of accuracy
  • Good prioritising skills.
  • Capable of working as part of a team and able to use own initiative when working individually.
  • Aptitude to meet challenges that may arise.

The Package

At Radleys we have a dedicated team of professionals which includes; scientists, chemical engineers, R&D, glassblowers, customer service, technical support, servicing, sales, marketing and finance who are all working hard to provide our customers with the very best technology and customer service. Start your career with us!

  • Comprehensive product and system training will be provided

  • Salary in line with your experience

  • Five weeks holiday + bank holidays

  • Pension contribution

  • Discretionary annual bonus

  • Flexi-time available

  • Standard hours Monday to Friday 9.00am to 17.30pm, with 1 hour for lunch

Apply now

How to apply

Please email your CV with a covering letter stating your salary expectations to Radleys Recruitment Team, or call for a confidential discussion.

e: [email protected]

t: +44 1799 513320

Click to send your application
I've been working at Radleys for over 10 years - it's a great place to grow your professional skills and develop your career. Every day is different and working together as a big family-run team is the key to our success.Abigail Carder
Rebecca Randall in the lab

Want to find out more about what it’s like to work for Radleys? To celebrate ‘International Woman’s Day’ on the 8th of March, we continued our series of ‘Inspiring Women in Science’ interviewing our very own Rebecca Randall. Hear what she has to say in this short vlog:

Watch the interview here