Privacy Policy

The purpose of this Online Privacy Statement is to inform you about the types of information we gather about you through the use of the Internet, Radleys website (‘our Site’) and any other electronic communications networks by Radleys, how we may use that information, whether we disclose it to anyone and the choices you have regarding our use of, and your ability to correct, that information.

Radleys respects your right to privacy. When you visit our Site, we may collect information on two different levels about your visit:

  • Statistics collected as you browse the site.
  • Personal information you knowingly give us.

Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

Radleys collect information from visitors to this website through the use of online forms / email hyperlinks and every time you knowingly provide it to us. Our web servers automatically collect statistical information about your visit such as pages visited and which browsers are used to visit our site. Please see our cookies policy for more details – link to cookies policy

Use of personal information

If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

If using a data capture form

When you choose to register with our Site, we request accurate contact information and preferences that help us better serve you.  

Anytime you register with us you may:

  • Opt out. At any time after the initial registration, you can opt out by either e-mailing us your request or clicking on the link at the bottom of any e-mail alerts you receive.
  • Update your contact and personal information anytime by emailing us at of changes to this information previously collected from you on-line.


Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.  This will be in accordance with the preferences that you indicated when you completed your order form / data capture form.

Third Parties

We do not sell, share or disclose individually identifiable information obtained online about our visitors to anyone outside of Radleys, our subsidiary companies or companies directly engaged by Radleys where confidentiality agreements are in place. The only exceptions to this rule are the following:   

  • If you specifically authorise Radleys to share your information with another company.
  • It is required by law.

On occasion, Radleys may share non-personally identifiable information with other companies in order to assess the results of a promotion or event. This information is used in aggregate only, and does not contain any information that would personally identify you.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. We suggest that you carefully review the privacy policies of each site you visit. This Online Privacy Statement does not cover the information practices of those Web sites linked to from our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

Profile audience

In order to provide the best service to our audience we would like to know who our users are, when they use our site and how often they use our site.


At times, we may utilise e-mail for any of these reasons:

  • To respond to a site visitor's e-mail
  • To send information that a visitor has requested
  • To send information about Radleys and/or its subsidiary companies
  • To conduct online surveys (voluntary).

In all of these situations you will be provided with direction on how to opt out of future e-mails of this nature.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to us at the following address. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Shire Hill
Saffron Walden
Essex, CB11 3AZ
United Kingdom

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.  This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation.  By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. 


In order to improve your experience with us, we may decide to improve our Site's ability to obtain information about users. We will update this privacy statement continually to ensure that you are aware of developments in this area. It was last updated in October 2014.