If you had purchased an AVA licence and then later updated your AVA software version from v1.0 to v1.1, and you have lost your control functionality (can only use demo mode), it is likely that your AVA Care had expired.
To check your AVA Care expiry date, open up the AVA software, click on ‘Help’ on the bottom left, and then view the ‘AVA Care Support’ dates under the licence information.
AVA Care is a special package that entitles you to free software updates as well as priority technical support.
If your AVA Care has expired and you would like to renew to make use of these benefits, please contact our Customer Service team at firstname.lastname@example.org.
Otherwise, you will need to uninstall AVA v1.1, and reinstall AVA v1.0 from our website.