Can Findenser be repaired if it breaks?

Can Findenser be repaired if it breaks?

The glass body of a Findenser can be repaired, provided it has a serial number beginning with ‘F’ (supply started December 2020).
Unfortunately it is not possible to repair any Findensers with a serial number beginning with ‘S’ (supply pre-December 2020).

To get your Findenser repaired you will need to:

  • Place a Purchase Order for Cat No.RR31120 ‘Findenser Repair’ directly with Radleys or via your local Distributor.
  • After acknowledgement of your Purchase Order, please ship (at your cost) the Findenser to Radleys:Radleys – Findenser Repair
    Shire Hill
    Saffron Walden,
    Essex, CB11 3AZ.
    United Kingdom.
  • Taking care to pack your Findenser carefully to avoid breakage during shipping.
  • Include a Decontamination Certificate.
  • Include a copy of your Purchase Order.
  • Include details of your return postal address.
  • Include your email address.

During the repair Radleys will: 

  • Replace the glass body, thermofluid and all seals.
  • Repack in a new box with instructions.
  • Ship (at our cost) the repaired Findenser to you, within approximately a week of receipt of the damaged unit

Important

  • This repair can only be carried out by Radleys.
  • Any attempt to repair elsewhere will invalidate your Warranty and is likely to lead to inferior performance.