Saffron Walden, Essex

Technical Support Specialist

About the Job

This exciting and diverse role involves:

  • Reporting to the Technical Service Manager
  • Working in 3 keys areas: Technical Support, Custom Quotation, and R&D Application Testing.
  • Technical Support:
    • Providing technical support via telephone, email and online chat to end-users, distributors and colleagues for our full range of chemistry products
    • Pre-sale product selection/specifications
    • Post sales enquires including assisting with product installation, start-up, set-up issues and diagnosing faults
    • Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment
    • Providing support to the Marketing department, including technical advice, copy writing, blogs, instructions, FAQ’s etc.
  • Custom Quotations
    • Liaising with end-users, distributors and our sales teams to understand custom requirements
    • Prepare and send quotations, with full costings and technical detail
    • Following up quotes and monitoring quote statistics
    • Managing custom orders, including co-ordinating the manufacture or supply of the quoted items, checking, assembling and testing items pre-delivery
  • R&D and Application Testing
    • Testing prototypes including debugging, functional, performance testing of products and producing reports and sharing with the team
    • Testing applications on existing products, including supporting customer queries or technical issues

Personal Qualities

  • Excellent communication skills, both written and oral, with the ability to effectively interact pleasantly and positively with a wide range of internal and external contacts both in the UK and overseas
  • Proactive and well organised with good attention to detail and ability to maintain high levels of accuracy
  • Enthusiasm and perseverance with a positive ‘can do’ attitude
  • Good prioritising skills as role is multifunctional and hectic at times
  • Forward thinking always looking for ways to improve current systems and suggest new initiatives
  • Diligent attitude with the determination to see things through to completion
  • Capable of working as part of a team and able to use own initiative when working individually
  • Willing to get stuck in with hands-on work
  • Adaptable and willing to learn new skills

Experience & Qualifications

  • Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
  • Experience of working in a technical support role is beneficial, but not essential
  • Hands-on laboratory skills preferred
  • Fully IT literate with standard Microsoft Office packages (e.g. Word, Excel, and PowerPoint)

The Package

At Radleys we have a dedicated team of professionals which includes; scientists, chemical engineers, R&D, glassblowers, customer service, technical support, servicing, sales, marketing and finance who are all working hard to provide our customers with the very best technology and customer service. Start your career with us!

  • Five weeks holiday + public holidays

  • Flexible working hours

  • Competitive salary

  • Training

Apply now

How to apply

Please email your CV with a covering letter stating your salary expectations to:

e: [email protected]

t: +44 1799513320​​

Click to send your application
We’re constantly evolving, so there’s always a new goal to aspire to, which helps make every day different. I’m incredibly proud of what we’ve achieved and I’m excited about the future.Gemma Scott