Saffron Walden, Essex

Tech Support Specialist

About the Job

This exciting and diverse role involves:

Reporting to the Technical and R&D Manager

Providing technical support via telephone, email and online chat to end-users, distributors and colleagues for our full range of chemistry products, including, but not limited to:

  • Pre-sale product selection/specifications
  • Post sales enquires
  • Identifying spares, accessories, add-ons etc.
  • Assisting with product installation/start-up/set-up issues
  • Application support
  • Diagnosing faults
  • Communication with suppliers and/or QA regarding any technical difficulties with supplied equipment
  • Testing products and product applications:
  • Debugging, functional, and performance testing of products
  • Setting up and testing systems, including scientific instruments, glassware, and software
  • Providing support to the Marketing department, including technical advice, copy writing, blogs, instructions, FAQ’s etc
  • Helping out other departments as and when required

About you

The ideal candidate will have the following skills and experience:

  • Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
  • Experience of working in a technical support role is beneficial, but not essential
  • Hands-on laboratory skills preferred
  • Fully IT literate with standard Microsoft Office packages (e.g. Word, Excel, and PowerPoint)

And have the following qualities:

  • Excellent communication skills, both written and oral, with the ability to effectively interact pleasantly and positively with a wide range of internal and external contacts both in the UK and overseas
  • Proactive and well organised with good attention to detail and ability to maintain high levels of accuracy
  • Enthusiasm and perseverance with a positive ‘can do’ attitude
  • Good prioritising skills as role is multifunctional and hectic at times
  • Forward thinking always looking for ways to improve current systems and suggest new initiatives
  • Diligent attitude with the determination to see things through to completion
  • Capable of working as part of a team and able to use own initiative when working individually
  • Aptitude to meet challenges that may arise
  • Willing to get stuck in with hands-on work
  • Good time keeper and reliable
  • Adaptable and willing to learn new skills

The Package

At Radleys we have a dedicated team of professionals which includes; scientists, chemical engineers, R&D, glassblowers, customer service, technical support, servicing, sales, marketing and finance who are all working hard to provide our customers with the very best technology and customer service. Start your career with us!

  • Training

  • Five weeks holiday + bank holidays

  • Pension contribution

  • Attractive salary

  • Flexible working hours

  • Discretionary annual bonus

Apply now

How to apply

Please email your CV with a covering letter stating your salary expectations to Benjamin Taylor.

e: benjamin.taylor@radleys.co.uk

t: +44 1799 513320​​

Click to send your application
We’re constantly evolving, so there’s always a new goal to aspire to, which helps make every day different. I’m incredibly proud of what we’ve achieved and I’m excited about the future.Gemma Scott