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At Radleys we have a dedicated team of professionals which includes; scientists, chemical engineers, R&D, glassblowers, customer service, technical support, servicing, sales, marketing and finance who are all working hard to provide our customers with the very best technology and customer service. 

Office Assistant

The Role

To work as part of a small, friendly Customer Service Team to offer administration support to deliver world class customer service to our UK and international customers.

  • Answering telephone & directing calls
  • Maintaining & controlling the filing systems. Including filing, archiving and retrieving of paperwork.
  • Creating PDF’s of Word documents ready for emailing to customers
  • Updating the order processing system (Pegasus Opera) & advising customers of expected dispatch dates
  • Preparing quotations for customers in Microsoft Word and Excel
  • Greeting visitors
  • Preparing meeting rooms, ensuring clean & tidy and well stocked with refreshments
  • Stock control of ambient goods; tea, coffee, soft drinks etc.
  • Organising events, internal & external, including any catering requirements
  • Providing refreshments for your immediate team & Management
  • Preparing literature packs for prospective customers & organising postage
  • Other general duties to support the Customer Service Team & the smooth running of the company
  • Reporting to the Customer Service Manager

Experience & Skills

  • Confident with all MS office packages e.g. Word, Excel, Outlook  
  • Previous administrative experience essential, Customer Service an advantage
  • Experience of Pegasus Opera or other order processing systems (Sage etc)
  • Experience of ACT or other database or CRM (Access, Sales Force, Maximiser etc)
  • We are a science based company therefore experience of or an interest in science or engineering would be an advantage, though is not essential.

Personal Qualities

  • Excellent communication skills, both written and oral, with the ability to effectively interact pleasantly and positively with a wide range of internal and external contacts both in the UK and overseas
  • Enthusiasm and perseverance with a positive ‘can do’ attitude
  • Well organised with a good attention to detail with the ability to maintain high levels of accuracy.
  • Good prioritising skills as role is multi-functional and hectic at times
  • Diligent attitude with the determination to see things through to completion
  • Capable of working as part of a team and able to use own initiative when working individually
  • Aptitude to meet challenges that may arise

Package

  • Comprehensive systems training will be provided
  • Salary consummate with your experience
  • Five weeks holiday + bank holidays pro rata
  • Hours Monday to Friday 09:00 to 17.30, with 1 hour for lunch, option for flexi-time.


Please email your CV with a covering letter stating your salary expectations to Abigail Carder

e: abigail.carder@radleys.co.uk  t: +44 1799 513320